At naturalhaat, we strive to ensure that your orders are delivered safely, quickly, and reliably. This Shipping Policy explains how we handle shipping, delivery times, and related services.

Order Processing

• All orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Customers will receive a confirmation email once the order is processed and ready for shipment.

Shipping Methods & Charges

• We offer delivery through trusted courier partners across Bangladesh.

• Shipping charges may vary depending on your location, order weight, and promotional offers.

• Any applicable shipping fees will be displayed at checkout before completing your purchase.

Delivery Time

• Standard delivery time: 3–7 business days depending on your location.

• Remote areas may take longer than the estimated delivery time.

• We are not responsible for delays caused by courier services, weather, or other unforeseen circumstances.

Order Tracking

• After your order is shipped, you will receive a tracking number via email or SMS.

• You can use this number to track your package on the courier’s website.

 Shipping Restrictions

• Currently, we only deliver within Bangladesh.

• We do not ship to PO Boxes or international addresses at this time.

Lost or Damaged Packages

• If your package is lost or damaged during shipping, please contact us immediately at [your email] or [your phone number].

• We will work with our courier partners to resolve the issue and provide a replacement or refund if necessary.

Order Changes

• Any change in shipping address must be requested before the order is shipped.

• Once the order is shipped, changes cannot be guaranteed.