At naturalhaat, your satisfaction is important to us. We aim to provide high-quality natural products, but if for any reason you are not satisfied with your purchase, we are here to help.
1. Return Eligibility
You can request a return if:
You received a wrong product
The product is damaged or defective
The product is expired
You received an incomplete order
Note:
Due to the nature of natural/consumable products, we do not accept returns for products that have been used, opened, or damaged due to customer handling.
2. Return Time Frame
You must raise a return request within 3 days of receiving your order.
After 3 days, we cannot accept return or refund requests.
3. How to Request a Return
To start the return process, please contact us with:
Your name
Order number
Photo/video proof of the issue
Brief description of the problem
Contact Email: [your email]
Phone: [your phone number]
Our team will review your request and guide you through the next steps.
4. Refund Process
Once your return is approved:
Refunds will be processed within 5–7 business days
Refund will be issued through the original payment method or store credit, depending on your preference
In case of Cash on Delivery (COD), refunds will be sent via bank transfer, bKash, or Nagad
5. Non-Refundable Items
We cannot accept returns or refunds for:
Opened or used products
Products damaged after delivery
Items purchased on clearance or special discount
Wrong purchase made by the customer
6. Exchange Policy
We offer exchange only if the product received is damaged, defective, or wrong.
Exchange requests must follow the same process as returns.
7. Order Cancellation
Orders can be canceled before shipping.
If your order has already been shipped, cancellation is not possible.
Fresh fruits, vegetables, honey & grains — directly from nature to your home. Eat healthy, live better! 